Handling Tough Sales Questions from Prospective Clients
Responding to an inquiry, placing a follow-up call, or having a sales conversation are all situations where you can expect your prospects to ask questions. Preparation is the key to a confident response, but unfortunately, sometimes we prepare only for the questions we want to hear, and not for the tougher ones clients often ask.
Marketing as a Game
What if marketing was a game? Something you can play at, play with. A game without winners or losers, just different outcomes.
Would that make marketing feel easier? More fun?
I see many business owners treat marketing as something serious, saying things to themselves such as, “There’s a right way and a wrong way to do it,” “It must be done correctly, or it won’t work,” “I’ll look foolish if I make a mistake, and I’d hate to have it look like I don’t know what I’m doing — it’ll be embarrassing in front of my peers and my clients.” The idea of doing marketing the correct way can be a hurdle that feels hard to overcome.
Should You Be Marketing at Any Cost?
“Will this marketing approach be worth my while?” It’s a question self-employed professionals often ask. But there’s a related question that, unfortunately, they ask much less often: “How much will it cost compared to what it brings in?” Surprisingly few professionals know the answer to this crucial question, and many admit it had simply never occurred to them.
Every marketing approach has a set of costs attached. Social media ads, pay-per-click campaigns, and trade show exhibits come with a price tag in dollars. Networking mixers, business lunches, and posting/interacting on social media take up your time, and may also incur expenses.
Should Your Marketing Plan Include Creating Content?
Does content marketing have any relevance to you as a self-employed professional? When you hear or read conversations about using free content to attract and persuade clients, the type of marketing being discussed may often seem out of your league. After all, you don’t have a marketing department down the hall that you can ask to produce a video documentary or customer magazine.
But creating content for prospective clients that is useful and relevant to them doesn’t have to be out of reach for a solo professional or small partnership. Much of the best content for professionals to use in their marketing is based on the written word. Consider these forms of content that you may already be producing, and that others like you frequently create:
How to Keep Your Marketing Going Even When You Hear Stop
Every self-employed professional has at some point found his or her marketing stopped in its tracks. Maybe you hear an internal voice, telling you things like, “This is too hard,” or “I don’t like selling,” or “I don’t want to bug people.”
Or perhaps you’ve gotten a rejection from a prospective client. A prospect has told you, “Not now,” “I need to think about it,” or “I don’t have the budget.” Instead of moving on to your next prospect, you find yourself questioning whether there is anyone at all who is ready to hire you and able to pay.
How to Overcome Your Reluctance to Make Sales Calls
As a professional selling your own services, you may believe that your discomfort about calling prospective clients on the phone is because you’re not a “real” salesperson. But studies reveal that up to 40% of full-time salespeople experience episodes of call reluctance that are serious enough to threaten their careers.
Following Up Made Easy
It’s easy to let things slide, especially when they feel difficult. Unfortunately, sometimes in business, following up with clients can feel that way.
Why is that? It’s not as if your hands are broken and you can’t type, dial the phone, pick up a cup of coffee, or you don’t know how important following up is.
Programs, Products, and Packages Convince New Clients
In the 30+ years I’ve been in the business of providing professional services, I’ve learned a considerable amount about what works to get clients and make sales. One of my most significant discoveries — which I luckily made early in my self-employment adventure — was that it’s easier to convince people to buy something that seems to be tangible than it is to sell only your intangible services.
Two Ways to Make Direct Contact Easier
When thinking about the best way to get new business, it’s often good to remember that contacting a prospect directly can be the most effective tactic. However, this can sometimes seem too scary: the thought of picking up the phone, or meeting someone for coffee, or even sending an email can send a wave of fear through your business heart.
Here are some common fears you might experience when considering reaching out to someone directly:
- They’ll think I’m bothering them.
- I don’t know what to say.
- I’m not a good salesperson.
- I’m an introvert.
- I’m not good with words.
- They won’t remember me.
- I’m not sure how to make an offer.
Are You Doing the Right Stuff to Market Your Business?
I frequently tell my clients and students that the real secret to getting clients is choosing a set of simple, effective marketing activities, and engaging in them consistently. “Okay,” folks often reply, “but how do I know that I’ve chosen the right marketing activities?” Here’s what you need to explore.
What Kind of Marketing Is Best?
The best marketing methods — the ones that really belong on your list of things to do every day or every week — are the ones that put you into direct contact with your target market. You speak with prospective clients in person, you talk to them on the phone, you write personal, not mass produced, letters or emails. You network; you build referral relationships; you speak in public.
