
The Secret to Taking Care of Clients is Tracking the Numbers
Taking good care of your clients means taking care of your business, and one of the simplest paths to taking care of both your clients *and* your business is by tracking the numbers.
Taking good care of your clients means taking care of your business, and one of the simplest paths to taking care of both your clients *and* your business is by tracking the numbers.
There’s a revolution going on in the world of work, and it’s impacting all of us, self-employed professionals included. The Great Resignation, AKA the Big Quit, began in the spring of 2021, as significant numbers of employees began leaving their jobs. Surveys indicate that from 40-65% of the U.S. workforce is either considering quitting or already looking for a new job.
No doubt about it, it’s been a year…
As we approach year’s end, take a moment to reflect on how it started, and where you’re at now. Very likely it wasn’t business as usual, so what was it business AS?
What’s new or different? What did you try? How did things go? How would you like to finish the year?
The hot topic here in the U.S. this spring of 2021 is getting back to “normal.” But in my view, the more relevant topic is finding a new normal. All across the country, I’m hearing of people whose post-pandemic life includes moving to a new city, changing jobs or careers, retiring, or making remote work a permanent choice.
In 2020, many of us self-employed folks were just trying to survive. Some of us couldn’t work at all due to pandemic restrictions or home schooling needs. Others – serving industries like travel, food service, or personal care – lost our entire market overnight.
If you’re like many of the self-employed people I’ve talked with over the past year, 2020 came with plenty of challenges that sent you scrambling and doing your best to hang on. Survival became the order of the day, and making it through another day, week, or month felt like a victory (and rightfully so).