A question I often get from clients and students goes something like this: “I’ve been collecting marketing ideas… and I have a drawer full! I also have a stack of promising leads I’ve accumulated. And I know it’s important to stay visible, so I keep marketing, but then I just end up with more names in the stack. How do I prioritize all this?”
If you’ve ever wondered something similar, you may have lost sight of a very important truth — the way to win the business game is not to collect the most leads; it’s to make the most sales.
Every time I give a marketing workshop or talk to a new coaching client, I hear the question: “Aren’t I bugging people if I keep following up with them?”
The answer is no. The only circumstances under which you would ever be “bugging” prospective clients would be if they’ve already told you they are not at all interested in what you offer, or asked you specifically to stop contacting them. In any other situation, your continued contact with a potential client is not only acceptable, it is often welcome.
Maybe you’ve been there: you’re talking to someone in your industry at a mixer and they ask you if you’re using [insert name of the latest trend here] to market your business. Or you’re talking to a seasoned business owner and they say that “everybody” in your industry uses [a certain marketing strategy], making it sound mandatory. You stand there frozen: a) not knowing if those strategies are right for you; or b) wondering what you did wrong, because you tried those strategies and they didn’t work. You’re left wondering, how do you figure out what marketing strategies are the right ones for you?
“So that’s what I have to offer you, Mr. Prospect. What do you think?”
“Well, Ms. Professional, I’d like to think about it.”
“Okay, may I call you next week?”
Does this dialogue sound at all familiar? Yet another sales conversation is ending with a stall from the prospective client. Is he actually interested in hiring you, or was that just a polite way to say no? What exactly is it that he wants to think about?
No matter how many emails you send out, how much time you spend on social media, or how many networking events you attend, you still need to pick up the phone sometimes and call potential clients.
As a self-employed professional selling your own services, you may believe that you feel uncomfortable about calling prospective clients on the phone because you’re not a “real” salesperson. But studies reveal that 40-90% of experienced, full-time salespeople still have episodes of call reluctance at times.
The good news is that the fear or resistance you experience about making calls doesn’t have to be permanent. Research also indicates that for 95% of people who are reluctant to make sales calls, their fear subsides once they make contact. If you stop avoiding the calls and start making them, there is a very good chance that you will feel better once you start talking to someone.
Do you find sales and marketing to often be a struggle? It doesn’t have to be that way. The most successful professionals make it look easy because they have found a way to market themselves that is effortless. Perhaps you have tried to copy what those successful people were doing, and it didn’t work for you. Here’s why.
Marketing is not a one-size-fits-all endeavor. You have to find your own unique path, the one that works best for you and your business. To make marketing and selling easy, that path needs to be the one where you will encounter the least resistance — both from the marketplace and from inside yourself.