follow-up Archives - Page 5 of 10

Before You Market, Stop and Think

One of my coaching clients recently asked my opinion about whether she should try out a new marketing approach. She’s a psychotherapist who has always gotten clients primarily by referral. She had been contacted by a couple of people who were trying to sell her on using social media to increase her therapy practice. Instead of advising her about this, I asked her some questions (see below).

Thirty minutes later, she was shaking her head, wondering why she ever thought that a social media campaign was a good idea for her type of business and personal situation. Before she talked to me, she had been ready to pay a hefty sum for a training program and invest a considerable amount of time to dive into a whole new way to market her business. But my questions made her stop and think.

Seven Ways to Build Marketing Relationships

by C.J. Hayden | Marketing Plans & Strategies

“Relationship marketing.” “Get business by word of mouth.” “People like to do business with people they know, like, and trust.” You’ve heard these adages many times before. But what does it really mean to build relationships with people in order to sell them something?

Does it work to make personal connections with a hidden agenda? How do you go about creating relationships for marketing purposes without feeling sleazy? Here are seven tips for building marketing relationships you can feel good about.

1. Start with the best audience. When you choose the right target market for your business, relationship-building becomes an enjoyable process. Your ideal clients and referral sources are people you already enjoy spending time with.

Who Has Time for Social Media?

by C.J. Hayden | Marketing Plans & Strategies

As my spouse Dave and I were sitting one morning at our respective computers, I wondered aloud what topic to choose for my monthly newsletter. Dave, staring at his own screen, complained, “Who has time to work and still keep up with Facebook? Hey, why don’t you write about that?” Now since Dave isn’t even working at this time of year, if he feels overwhelmed by the endless stream of social media posts to read and make, what’s it like for the rest of us?

For the average independent professional who is trying to serve existing clients, run a business, and market for new clients in multiple ways, social media can be only one small piece of the picture. Yet it seems that to use social media well, it can potentially consume an endless amount of time.

Here are five ideas to consider about where social media marketing may fit — or not — into your already busy life.

10 Ways to Get Clients in 10 Minutes

by C.J. Hayden | Getting Things Done

Does it seem like you can never find the time to market for more clients? It’s hard to find open hours in the middle of a busy week. But not every marketing task requires big chunks of time. Here are ten productive things you can do to get more clients when you have just ten minutes.

1. Place a call. Which of your past clients have been totally happy with your work over the past couple of years? Think of one you haven’t been in touch with recently. Call to see how he or she is doing. When your fans are reminded of your good work, new projects and referrals often ensue.

2. Send an email. Who has referred you the best client over the last year? Send an email to express your continuing thanks. Showing your appreciation to referral sources frequently results in more referrals.

Don’t Let Your Follow-Up Pool Overflow

by C.J. Hayden | Following Up

Do you consistently follow up with prospective clients? If you don’t, you may be wasting the effort you made to get those prospects into your marketing pipeline in the first place.

Too many self-employed professionals limit their view of follow-up to calling a prospect on the phone or sending them an email, asking if they are ready to buy, sign up, or get started. But effective follow-up entails much more than that. And, it can be much easier on your psyche than those challenging calls and emails.

When you think of follow-up as nothing more than making those scary contacts asking for business, you may find yourself avoiding them, delaying them, or always finding “better” things to do.

Want Results from Networking? Follow Up!

by Kristine Carey | Following Up

No one works for themselves without hearing about follow-up. However, in the context of networking, do you know what it means to follow up, whether or not it really matters, and why?

Here are the short answers to these questions:

What does it mean to follow up? It means you contact people you’ve met.
Does it matter? Yes.
Why? Because in many cases, if you don’t follow up, the other person won’t either, and you’ll have lost a potential avenue for business, a referral partner, or the opportunity to serve the world with your business services. You’ll have also lost a chance to truly connect with someone.

It’s easy to think you’ll go to a networking event, talk with a few people, hand out your card, and they’ll call you when they’re ready to do business. Most of the time, though, it doesn’t work that way.

44 Ways to Follow Up with Your Prospects

by C.J. Hayden | Following Up

You know you need to follow up with prospective clients, but you often find yourself putting it off. “I already called them three times,” you think. Or, “They never answer my emails anyway.” Or, “I hate hearing no.” Or, “I don’t want to bug them.” Or, “What do I say that’s new?”

It’s only natural to resist placing phone calls or sending more emails to prospects who didn’t return your last call, never seem to reply, may not be ready to buy, or might say they’re not interested. But here’s the good news. Calling and emailing prospects and asking them to hire you is not the only way to follow up!

Yes, you can call or email your prospects and ask if they’re ready to work with you, but you can also send a letter or note by postal mail, overnight them a package, send a text message, tweet them, tag them on social media, or instant message them online. And those are just different communication channels you might use. The type of messages you deliver can be much more varied than simply asking prospects to do business.

Don’t Give Up on Follow-Up

by C.J. Hayden | Following Up

Follow-up may be the most underrated marketing technique in existence. Self-employed professionals spend an enormous amount of time and money on attracting or meeting people who might do business with them. They build websites, go to networking events, purchase ads, set up social media profiles, and more. But marketing activities like these are aimed at making contact with new potential clients for the first time. Follow-up is missing from the picture.

You’ve probably heard the following truths about marketing and sales before:

People prefer to do business with people they know, like, and trust.
It takes five to seven contacts with a prospect to close a sale.
Marketing is a process; not an event.

Did You Ask for the Sale?

by Kristine Carey | Sales Conversations

A long time ago, in a galaxy far, far away, I was on the organizing committee for a huge event. We rented out a venue that could hold 1500 people and hoped to fill it as full as possible. We engaged a well-known author and speaker. We had multiple teams of volunteers handling the event promotion, venue logistics, lunches, back of the room book sales, travel and other arrangements for the speaker. In short, we were on it.

As event day drew closer, we noticed ticket sales were lower than hoped. Not to worry, we thought; we know that many people wait until the week or two before an event to buy their tickets. Nonetheless, the promotion team redoubled their efforts to get the word out. One week before the event, ticket sales still lagging, we realized we had a serious problem and were not likely to meet our goal. Again, the promotion team made one last effort to get the word out.

When the big day arrived, we had fewer than 100 people in attendance. We barely broke even on the event and our efforts to fill the organization’s coffers — and bring a message of hope and transformation to a big audience — were, well… failing.

What Does a Sales Conversation Sound Like?

by C.J. Hayden | Sales Conversations

A sales conversation is the exchange between you and a prospective client where you find out what the client needs, explain what you offer, and see if there’s a match between you. It’s neither a lecture nor arm-twisting; it’s a discussion between peers about an arrangement that will serve you both.

Here’s what a conversation like this sounds like in real life, with a few asides to note what you might learn from it.

Accountant Meg: Hi, Jack, this is Meg Jones, the small business accountant. How are you today? (Meg re-identifies herself to Jack. She also doesn’t launch right into a lengthy speech.)

Prospective Client Jack: I’m good, but a little busy right now.

Meg: I hope “busy” is good news for you. Do you have just a few minutes to talk about us working together? Last time we spoke you said you’d like to explore that idea. (She acknowledges Jack’s situation, but doesn’t just end the call. She asks permission to continue, and reminds him of a reason he may want to.)

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