Taking good care of your clients means taking care of your business, and one of the simplest paths to taking care of both your clients *and* your business is by tracking the numbers.


Taking good care of your clients means taking care of your business, and one of the simplest paths to taking care of both your clients *and* your business is by tracking the numbers.

I heard a story on the This American Life podcast about a man waiting on a subway platform, and in the crowd was another man walking up to people, saying, “You’re In. You’re Out. You, you can stay. You — gotta go.” The story teller found himself secretly wanting to be picked to stay, which was odd since what the man was doing was completely arbitrary.

No doubt about it, it’s been a year…
As we approach year’s end, take a moment to reflect on how it started, and where you’re at now. Very likely it wasn’t business as usual, so what was it business AS?
What’s new or different? What did you try? How did things go? How would you like to finish the year?

Why do you need a marketing plan?
Because -– it makes your life easier.
In this video, I share many other reasons you may want to consider making a marketing plan, including that having a plan sets you up to be more successful.

Now that the world’s opening up, and you’re creating a “new normal” for your work, chances are you’ve got a vision that’s forming, one you’d like to bring to life. Which may leave you wondering… how are you supposed to do that, exactly?

As business owners, we’re all looking at the way we did business before the pandemic and asking if we really want to go back to the way it was.
I know I don’t, and neither do the clients and colleagues I’m speaking to.

If you’ve been having trouble emerging from your pandemic business cocoon, welcome to the club!
Lots of people are feeling the same way (including me). We’re having thoughts like: I don’t know where to start with marketing my business again. Or, I feel like I don’t know how to talk to people anymore. Or, I don’t want to leave my cave.

Why is marketing your business so hard right now? Chances are over this past year (if you’re like me and the clients and colleagues I speak with), you’ve felt shy, hesitant, and vulnerable in ways you ordinarily don’t when it comes to marketing your business. Given the pandemic, and the uncertainty it’s created, this makes complete sense.

If you’re like many of the self-employed people I’ve talked with over the past year, 2020 came with plenty of challenges that sent you scrambling and doing your best to hang on. Survival became the order of the day, and making it through another day, week, or month felt like a victory (and rightfully so).

Last year was quite a year, and it’s left me with the question of what holds me back -– beyond a pandemic, of course.
As a long-time business owner, there are plenty of things I could list: negative self-talk, faulty assumptions, out-of-date self-image…