Never underestimate the power of a thank you. I thanked someone a while back for helping me solve a technical problem. She replied to my note of thanks by inviting me as a guest speaker for a group she chairs. I didn’t even know she chaired this group and I had never considered speaking there.
"I don't like to sell." "Asking people for business makes me uncomfortable." "Selling feels manipulative and sleazy." "I'm good at what I do. Why don't clients just come to me?" If any of these thoughts seem familiar, you may be hanging onto an unhelpful perspective...
Appropriate Marketing in a Time of Crisis
As a self-employed professional, should you be marketing your business right now in the middle of a worldwide crisis? The answer is probably yes. But the approach you take to marketing will need to be tempered with thoughtfulness and empathy.
Here are five critical factors to consider.
I asked a new client recently what he had been doing to market his professional services. “Everything,” he said. “I’ve been running pay-per-click ads online, I hired someone to write a sales letter and mailed it to a list of local companies, I have a banner ad in my professional association’s directory, I’ve even been posting flyers around town… and I still have almost no business.”
“Ah hah,” I replied, “I think we’ve uncovered your problem. You actually haven’t been marketing your business. What you have been doing is advertising.”
You are naturally magnetic — really! There’s a natural way about you that’s attractive to others, and in the world of marketing, this magnetism is your secret sauce. By tapping into it, you’ll attract clients easily.
Not sure how to do that? Here are four ways you can harness your innate magnetism.
Does content marketing have any relevance to you as a self-employed professional? When you hear or read conversations about using free content to attract and persuade clients, the type of marketing being discussed may often seem out of your league. After all, you don’t have a marketing department down the hall that you can ask to produce a video documentary or customer magazine.
But creating content for prospective clients that is useful and relevant to them doesn’t have to be out of reach for a solo professional or small partnership. Much of the best content for professionals to use in their marketing is based on the written word. Consider these forms of content that you may already be producing, and that others like you frequently create:
Do you want your clients and prospects to love you? I think most of us self-employed professionals would. When your prospects love you, closing sales is easy. When your clients love you, they keep doing business with you, and refer others to do the same.
Yet the language often used for marketing and sales reveals perspectives that don’t have much to do with love. The path to closing sales is to “overcome objections” or “don’t take no for an answer.” You’re supposed to write “killer copy” to use for a “marketing blitz” or “promotional blasts” so you can “blow away” your “targets.” You should “hone your weapons” so you can “battle for market share,” “fight for sales,” and “smash the competition.” When you succeed, you are “killing it” or “crushing it.”
“But how do I get them to trust me if they don’t know me?” my client asked.
“Exactly,” I replied. “They have to get to know you in order to trust you. Either that, or they need to be referred to you by someone they know and trust already.”
Client: “So, you’re telling me that making cold calls and running ads are a waste of time and money?”
Me: “Yes. Unless you use those tactics to open the door to your prospective clients getting to know and trust you. If you expect to move from a call or an ad to a quick sale, you’ll be disappointed.”
The longer I do this work, the more I come to realize that we self-employed professionals can be our own worst enemies when it comes to getting clients. We know what we should be doing to market ourselves better, and then we don’t do it. Or we don’t know what’s the right thing to do, so we throw a dart and pick something randomly, or respond to the latest email we got, instead of considering our options and making a well-reasoned choice.
Or we make a valid choice, then second-guess ourselves, dropping one marketing strategy and picking up another, without putting enough effort into any one approach to produce results. Or we spend too much time talking to ourselves and not enough talking to prospective clients, worrying about why the last prospect never got back to us, whether the blog post we just wrote is good enough to publish, or if the latest version of our tag line finally gets across our message.
It’s easy to get caught up in how to find clients. And while picking marketing strategies that are right for you and your target market, and doing them consistently, is important (very important!), there’s another aspect to getting clients that’s not talked about as often.
Loving-up those you serve.
When you work with people you truly enjoy, some miraculous things happen:
* Your current clients feel your love and love you back.
* You’re energized by your work.
* You’re more attractive to potential clients.
* You become a client magnet.
