I often speak to groups of self-employed professionals and creatives about what works and what doesn’t to get clients. We talk about the effectiveness of active, relationship-oriented strategies like networking online and in person, building referral partnerships, speaking to groups of potential clients, and following up persistently with interested prospects.
Let’s call my client Sandy. She was first referred to me by an instructor in the professional training program she was taking. (Hint #1: Develop referral partnerships with other businesses and professionals who serve your audience.) Sandy called me to inquire about becoming a client. (Hint #2: Clients who are referred to you typically result in sales conversations right away.)
When you think about following up, does it seem fun to you, or does it seem more like something you wish you wanted to do? It’s probably not so surprising to learn that following up is something that quite a few of us don’t love doing.
Marie Kondo (author of The Life Changing Magic of Tidying Up is famous for encouraging you to ask if the things you surround yourself with spark joy. What if you applied this concept to your business marketing?
Have you ever found yourself knowing exactly what you need to do about marketing your business… and then not doing it? You are not alone. Many self-employed professionals and creatives find that the hardest part of marketing isn’t figuring out what to do. What’s hard is actually doing it.
When you look at your marketing to-do list, do many of the items on it look all too familiar? Have entries like “call Dolores Sanchez” and “follow up with Wallingford Corp.” been copied from a previous week? Putting off unappealing tasks may be human nature, but for a self-employed professional, procrastination can be deadly.
Delays in contacting a prospect can lose the business to the competition. Failing to get the word out about an upcoming event may forfeit dozens of opportunities. When prospects don’t hear from you for a while, they forget you exist. Wasted marketing time can never be recovered. By the time you realize you might not make your sales goals for the month, quarter, or year, it may already be too late.
Never underestimate the power of a thank you. I thanked someone a while back for helping me solve a technical problem. She replied to my note of thanks by inviting me as a guest speaker for a group she chairs. I didn’t even know she chaired this group and I had never considered speaking there.
"I don't like to sell." "Asking people for business makes me uncomfortable." "Selling feels manipulative and sleazy." "I'm good at what I do. Why don't clients just come to me?" If any of these thoughts seem familiar, you may be hanging onto an unhelpful perspective...
As a professional selling your own services, you may believe that your discomfort about calling prospective clients on the phone is because you’re not a “real” salesperson. But studies reveal that up to 40% of full-time salespeople experience episodes of call reluctance that are serious enough to threaten their careers.
Responding to an inquiry, placing a follow-up call, or having a sales conversation are all situations where you can expect your prospects to ask questions. Preparation is the key to a confident response, but unfortunately, sometimes we prepare only for the questions we want to hear, and not for the tougher ones clients often ask.
