Readers and students who are thinking about dusting off their Get Clients Now! book and working the program again often ask me: "Is the Get Clients Now! system still effective now that so much business development takes place online?" My answer is a firm yes. But I...
In the 30+ years I’ve been in the business of providing professional services, I’ve learned a considerable amount about what works to get clients and make sales. One of my most significant discoveries — which I luckily made early in my self-employment adventure — was that it’s easier to convince people to buy something that seems to be tangible than it is to sell only your intangible services.
Imagine this conversation, between me and a client who’s looking to bring in more business.
Me: What about giving your potential client a quick call?
Client: That’s not really in my lane.
Me: How about grabbing lunch with a colleague you haven’t seen in a while?
Client: They already know me. Not sure what difference that would make.
Me: Could you reach out to some current clients and deepen those relationships?
Client: They hear from me monthly already via my newsletter.
Me: That’s the generic newsletter your assistant sends out, right?
Client: …Yes.
The classic approach to following up with prospective clients brings some challenges with it. You may picture yourself picking up the phone to ask them some version of, “Are you ready to hire me?” Or sending an email or text with the same question. If it’s a potential referral source you’re following up with, the question may become, “Got any referrals for me?” For many self-employed professionals, following up in this way isn’t much fun. In fact, it may feel disagreeable enough that you avoid it entirely.
Does it seem strange to use the word love when referring to a business relationship? Substitute another word if you prefer — “like,” for example, or “respect.” However you want to express it, the point is to consider how much you care about the people you sell to — their needs, goals, desires, concerns — all the elements of their lives that might be involved in their decision about whether to buy from you.
Do you love your marketing? Have you considered that it might be possible to market from a place of love, doing marketing activities you love, all so you can serve your beloved clients even better?
I often speak to groups of self-employed professionals and creatives about what works and what doesn’t to get clients. We talk about the effectiveness of active, relationship-oriented strategies like networking online and in person, building referral partnerships, speaking to groups of potential clients, and following up persistently with interested prospects.
Maybe this sounds familiar: you’re staring at your marketing to-do list, fully aware of how important it is to get things planned and executed, and yet getting started feels hard.
Let’s call my client Sandy. She was first referred to me by an instructor in the professional training program she was taking. (Hint #1: Develop referral partnerships with other businesses and professionals who serve your audience.) Sandy called me to inquire about becoming a client. (Hint #2: Clients who are referred to you typically result in sales conversations right away.)
When you think about following up, does it seem fun to you, or does it seem more like something you wish you wanted to do? It’s probably not so surprising to learn that following up is something that quite a few of us don’t love doing.
